Testimonials

At RoukenBio, we stake our reputation on exceeding your expectations, as reflected in our impressive NPS of 79. So you can trust in our specialised know-how and cutting-edge capabilities to achieve your ambitions. United by a passion for unravelling complexities and overcoming challenges, we apply our in-depth expertise to big-picture thinking, exploring every option to deliver exceptional high-quality data and solutions for your project.

Don’t just take our word for it - here’s what some of our customers have to say about working with us.

"It has been a pleasure working closely with RoukenBio to evaluate the functional activity of our IgM antibodies in ex vivo primary cell assays. The scientific team at RoukenBio feels like an extension of our internal Preclinical Sciences team since they readily provide trouble-shooting input. Through multiple successful collaborations, RoukenBio has consistently delivered high quality, robust data. I highly recommend working with them!"

Maya Kotturi, Ph.D

Executive Director - Translational Research

"We initially reached out to RoukenBio 3 years ago to run intricate cell-based assays using primary immune cells; the company had come highly recommended by former colleagues. We were impressed right away by the depth of knowledge of the RoukenBio team and appreciated their input on our proposed experimental plans; the RoukenBio team excelled both at communicating and executing the work. I would highly recommend working with RoukenBio."

Bijan Etemad-Gilbertson, Ph.D

Vice President - Antibody Technology - NextPoint Therapeutics

"We appreciate the consultative approach that RoukenBio uses, working closely with us to truly understand our needs prior to engaging. This model results in a highly customized offering, quick response times when challenges arise, and timely delivery of high-quality research services. Speed and reliability are important to us as we strive to create a healthier world through affordable biologic medicines."

Dr. Claudia Wiza

Manager – Functional Assays

"Collaborating with RoukenBio is like a natural extension of our internal team. The level at which RoukenBio inputs and buys into the project, along with their attention to close communication and detail, is not something we experience with other CROs and are key factors that drive project success."

Emily Corse, Ph.D.

Executive Vice President, Biology & Translation

"We have worked with RoukenBio for approximately 3 years to run various immune cell based functional assays that our teams did not have the capabilities or capacity to run. We have been delighted with the quality of data, the clear collaborative communication and troubleshooting that RoukenBio has provided over the years and we look forward to continuing to work with them in our drug development processes."

Dr Angus Sinclair

Executive Vice Principle Research

"I am extremely pleased with the service provided by RoukenBio. Their team is incredibly knowledgeable, ensuring that all my questions are answered thoroughly. They are also highly efficient with their time, making the entire process smooth and hassle-free. Most importantly, their customer-oriented approach makes me feel valued and well taken care of. Highly recommended!"

Arnab Bera

Manager ARD Potency and Binding

"It has been a pleasure working closely with RoukenBio to evaluate the functional activity of our IgM antibodies in ex vivo primary cell assays. The scientific team at RoukenBio feels like an extension of our internal Preclinical Sciences team since they readily provide trouble-shooting input. Through multiple successful collaborations, RoukenBio has consistently delivered high quality, robust data. I highly recommend working with them!"

Maya Kotturi, Ph.D

Executive Director - Translational Research

"We initially reached out to RoukenBio 3 years ago to run intricate cell-based assays using primary immune cells; the company had come highly recommended by former colleagues. We were impressed right away by the depth of knowledge of the RoukenBio team and appreciated their input on our proposed experimental plans; the RoukenBio team excelled both at communicating and executing the work. I would highly recommend working with RoukenBio."

Bijan Etemad-Gilbertson, Ph.D

Vice President - Antibody Technology - NextPoint Therapeutics

"We appreciate the consultative approach that RoukenBio uses, working closely with us to truly understand our needs prior to engaging. This model results in a highly customized offering, quick response times when challenges arise, and timely delivery of high-quality research services. Speed and reliability are important to us as we strive to create a healthier world through affordable biologic medicines."

Dr. Claudia Wiza

Manager – Functional Assays

"Collaborating with RoukenBio is like a natural extension of our internal team. The level at which RoukenBio inputs and buys into the project, along with their attention to close communication and detail, is not something we experience with other CROs and are key factors that drive project success."

Emily Corse, Ph.D.

Executive Vice President, Biology & Translation

"We have worked with RoukenBio for approximately 3 years to run various immune cell based functional assays that our teams did not have the capabilities or capacity to run. We have been delighted with the quality of data, the clear collaborative communication and troubleshooting that RoukenBio has provided over the years and we look forward to continuing to work with them in our drug development processes."

Dr Angus Sinclair

Executive Vice Principle Research

"I am extremely pleased with the service provided by RoukenBio. Their team is incredibly knowledgeable, ensuring that all my questions are answered thoroughly. They are also highly efficient with their time, making the entire process smooth and hassle-free. Most importantly, their customer-oriented approach makes me feel valued and well taken care of. Highly recommended!"

Arnab Bera

Manager ARD Potency and Binding

We’ve evolved to take you forward

We never stop striving for better – in both the diversity and quality of support we offer to you. By constantly expanding our knowledge base and capabilities, we provide you with a comprehensive and cutting-edge suite of solutions that evolve alongside your changing needs. With an outstanding Net Promoter Score of 79, our clients' trust and satisfaction speak for themselves.

See our latest customer survey results, the key indicators of our high customer satisfaction rates:

Communication
RoukenBio communication
4.8/5.0
Quality of data
RoukenBio quality of data
4.8/5.0
Timeliness
RoukenBio calendar
4.6/5.0

* Customer satisfaction data obtained in July 2024 from clients of RoukenBio.

Hear from our Director of Customer Success

"At RoukenBio we care about each of our customers and the success of their research, so ensuring we deliver excellent service is a priority. We aim to make it as easy as possible for our customers to quickly and smoothly obtain the data they need. We ensure we understand their objectives and translate those into the best study and best data. We don’t just want our customers to be satisfied, we want them to succeed and help patients with a real need."

Dr. Alison Kerr Director of Customer Success

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